Terms & Conditions


Allen Motor Group is a trading name of Allen Ford (UK) Limited. Allen Ford (UK) Limited is registered in England and Wales under number 4782818 and its registered address is Tachbrook Park Drive, Warwick, CV34 6SY.

All rights, including copyright and database rights, in the website and its contents, are owned by or licensed to the vehicle manufacturer and Allen Ford (UK) Limited (including Essex Auto Group & SMC Ford), or otherwise used by the vehicle manufacturer and the dealer as permitted by applicable law or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Certain data and vehicle information on this website is provided by CAP Motor Research Limited (’CAP’). CAP data and software is protected by copyright and database right with all rights reserved to CAP.

The vehicle manufacturers and Allen Ford (UK) Limited reserve the right to use for their own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Allen Ford (UK) Limited reserves the right to monitor submissions to the site and to edit or reject any submissions.

Using this website within any other website by the use of frames or otherwise is strictly prohibited.


We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

The images displayed and product overviews are for illustrative purposes only and may not be available for the price displayed.

In no event will the vehicle manufacturer or Allen Ford (UK) Limited be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.


All names, images, logos identifying Ford, Kia, and Mazda are proprietary marks of the respective vehicle manufacturer. All names, images, logos identifying Allen Ford (UK) Limited are proprietary marks of the Allen Ford (UK) Limited. All third-party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Allen Ford (UK) Limited does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

External links

The vehicle manufacturer or Allen Ford (UK) Limited does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of the vehicle manufacturer and Allen Ford (UK) Limited and you visit entirely at your own risk.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production but (as with all new software) we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Allen Ford (UK) Limited cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Telephone Calls

Please note that all calls to our business numbers for Allen Ford, Essex Ford, SMC Ford, Allen Kia, EAG Kia and Essex Mazda are recorded for training and quality purposes. If you have any queries about this, please get in touch with us.


These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Allen Ford (UK) Limited reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.

Complaints Procedure

Allen Ford (UK) Limited (including Essex Auto Group & SMC) makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we constantly strive to go the extra mile. After decades of business, we have proved that we are here to provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Allen Ford (UK) Limited (including Essex Auto Group & SMC) is your first port of call should you feel that anything has gone wrong with the service that we provide to you. By filling in and submitting the form on any of our "Contact Us" pages, you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Consumer Rights Act 2015 – Rejections and refunds

After 1st October 2015, if a customer has a legally justifiable and Allen Ford (UK) Limited-approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay.

Allen Ford (UK) Limited will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Allen Ford (UK) Limited.

The Motor Ombudsman

If you feel we have not resolved your issues, you may like to know that Allen Ford (UK) Limited is subscribed to the Motor Industry Codes of Practice for New Cars and Service & Repair. The Chartered Trading Standards Institute and The Motor Ombudsman (a self-regulatory body for the automotive sector) are partners, providing these Government-backed codes of practice for garages.

Should you have a dispute with Allen Ford (UK) Limited regarding New Cars or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at www.themotorombudsman.org. Alternatively, you can contact their Advice Line on 0345 241 3008.

Ford Price Policy

Unless otherwise stated, price increases are effective from the same date as pricing announcements.

Customer Order Price Protection (COPP) is eligible for customers with contracts placed in VISTA. In circumstances where a customer-signed order or contract has been received by the dealer before the price increase, but the vehicles have not yet been contracted in VISTA, an exception request will be required. This includes but is not limited to situations such as fleet tender & Ford Credit or Ford Lease referred or conditioned proposals (not yet with an accepted status). Exception request eligibility will be handled via the dealer through Ford UK's Dealer Communication Centre (DCC). Supporting evidence of the signed customer order / contract must be submitted. Ford UK's District Managers will review DCC tickets and provide approval on an exceptional basis.

Written quotations for private retail and small, medium enterprise fleet customers are only valid for the calendar day that the offer is made to the customer.