Complaints Procedure

Allen Ford, Essex Ford, SMC Ford, Allen Kia, Bletchley Kia, Milton Keynes Kia, Southend Kia, Bletchley Hyundai, Milton Keynes Hyundai, Upminster Hyundai, Milton Keynes Suzuki, Romford Suzuki & Southend Suzuki are parts of Allen Ford (UK) Ltd, who are experts in the Ford, Ford Transit, Kia, Hyundai & Suzuki brands.

If you are dissatisfied with the service you have received in any area of the company, don’t hesitate to contact us directly. We will listen to all of your queries and endeavour to ensure that we can resolve any issue.

Simply click on the link to open the feedback form at the bottom of this page and enter your name, contact details, and information about your complaint. Once you contact us directly we can get back to you as soon as possible.

If you are unsure and feel that we have not resolved your problem, then you can contact The Motor Ombudsman – an official site in partnership with other motoring organisations. They are a dispute resolution service and will ensure that your issue is resolved.

For any other queries or if for some reason you cannot use the feedback form, please call the dealership in question and ask to speak to a member of the team.

LEAVE YOUR FEEDBACK

Complaints Procedure

If you feel we have not resolved your issues, you may like to know that Allen Ford is subscribed to the Motor Ombudsman for New Cars and Service & Repair. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Should you have a dispute with Allen Ford (UK) Ltd regarding your Vehicle Purchase or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at www.themotorombudsman.org or alternatively you can contact their Advice Line on 03452 413 008.

To leave feedback please use our online form by clicking on this link - Open Feedback Form

Company Info

Reg Office: Tachbrook Park Drive Warwick Warwickshire CV34 6SY

Reg. Company Number: 04782818

VAT Reg. No. 203 1428 62

Allen Ford UK Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 710890 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We do not charge you a fee. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay us commission at different rates. The amount of commission we receive does not affect the amount that you pay under your credit agreement. A customer may ask for commission disclosure at any time from our initial discussions through to the point when their agreement is set live.

Registered in England & Wales: 04782818

Registered Office: Address: Allen Ford- Warwick, Tachbrook Park Drive, Warwick, CV34 6SY

Data Protection No: Z9340106

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Complaints Procedure

LEAVE YOUR FEEDBACK

Complaints Procedure